Eat your broccoli 🥦🥦🥦Research leads, this is a templated document you can use in your company when trying to reach to an agreement about strategy and budget.Dec 26, 20221Dec 26, 20221
Should you create one user experience metric?Creating a single experience metric will make the experience any organization creates for its users visible. Or will it?Feb 25, 20203Feb 25, 20203
A plan for measuring happinessIn 2012 I published my first book, It’s Our Research, and swore I would never do that again. In 2016 I did it again and published my…Nov 15, 20191Nov 15, 20191
Making an impact with user researchFor a user research professional, one of the hardest things to measure is how much stakeholders and clients have bought into user research…May 10, 20195May 10, 20195
How do you measure the success of a rock concert?Most people respond to this question by saying, “ticket sales”. And that’s great and true. Selling out tickets is an excellent success…Feb 7, 2019Feb 7, 2019
Just like electricityElectric power works even though you probably don’t know or care how. When you plug your charger into a power outlet in the wall, you…Nov 16, 20181Nov 16, 20181
Published inAgile Insider16 Key Experience Indicators: Your UX needleKey Experience Indicators (KEIs) provide a quantitative score of a specific, important, and actionable phenomenon related to using a…Oct 5, 20182Oct 5, 20182
Measuring task successThis is part 5 in a series of articles about measuring Key Experience Indicators (KEIs). In this series I go deeper into the Google HEART…Sep 15, 20183Sep 15, 20183
Measuring user retentionThis is part 4 in a series of articles about measuring Key Experience Indicators (KEIs). In this series I go deeper into the Google HEART…Aug 20, 20186Aug 20, 20186
Measuring user engagementThis is part 2 in a series of articles about measuring Key Experience Indicators (KEIs). In this series I go deeper into the Google HEART…Aug 11, 20181Aug 11, 20181