Eat your broccoli 🥦🥦🥦Research leads, this is a templated document you can use in your company when trying to reach to an agreement about strategy and budget.Dec 26, 2022A response icon1Dec 26, 2022A response icon1
Should you create one user experience metric?Creating a single experience metric will make the experience any organization creates for its users visible. Or will it?Feb 25, 2020A response icon3Feb 25, 2020A response icon3
A plan for measuring happinessIn 2012 I published my first book, It’s Our Research, and swore I would never do that again. In 2016 I did it again and published my…Nov 15, 2019A response icon1Nov 15, 2019A response icon1
Making an impact with user researchFor a user research professional, one of the hardest things to measure is how much stakeholders and clients have bought into user research…May 10, 2019A response icon5May 10, 2019A response icon5
How do you measure the success of a rock concert?Most people respond to this question by saying, “ticket sales”. And that’s great and true. Selling out tickets is an excellent success…Feb 7, 2019Feb 7, 2019
Just like electricityElectric power works even though you probably don’t know or care how. When you plug your charger into a power outlet in the wall, you…Nov 16, 2018A response icon1Nov 16, 2018A response icon1
Published inAgile Insider16 Key Experience Indicators: Your UX needleKey Experience Indicators (KEIs) provide a quantitative score of a specific, important, and actionable phenomenon related to using a…Oct 5, 2018A response icon2Oct 5, 2018A response icon2
Measuring task successThis is part 5 in a series of articles about measuring Key Experience Indicators (KEIs). In this series I go deeper into the Google HEART…Sep 15, 2018A response icon3Sep 15, 2018A response icon3
Measuring user retentionThis is part 4 in a series of articles about measuring Key Experience Indicators (KEIs). In this series I go deeper into the Google HEART…Aug 20, 2018A response icon6Aug 20, 2018A response icon6
Measuring user engagementThis is part 2 in a series of articles about measuring Key Experience Indicators (KEIs). In this series I go deeper into the Google HEART…Aug 11, 2018A response icon1Aug 11, 2018A response icon1