For a user research professional, one of the hardest things to measure is how much stakeholders and clients have bought into user research. There is no clear, quantifiable answer to this question. Nevertheless, there are several signs that indicate stakeholder engagement, uptake, and buy-in. Let us identify some of these…

This is part 5 in a series of articles about measuring Key Experience Indicators (KEIs). In this series I go deeper into the Google HEART framework for large-scale data analysis. The framework was put in place to help choose and define appropriate metrics that reflect both the quality of user…

This is part 4 in a series of articles about measuring Key Experience Indicators (KEIs). In this series I go deeper into the Google HEART framework for large-scale data analysis. The framework was put in place to help choose and define appropriate metrics that reflect both the quality of user…

This is part 2 in a series of articles about measuring Key Experience Indicators (KEIs). In this series I go deeper into the Google HEART framework for large-scale data analysis. The framework was put in place to help choose and define appropriate metrics that reflect both the quality of user…

This is part 3 in a series of articles about measuring Key Experience Indicators (KEIs). In this series I go deeper into the Google HEART framework for large-scale data analysis. The framework was put in place to help choose and define appropriate metrics that reflect both the quality of user…